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Frequent Asked Questions

You need to register and add a delivery address. Its Free to register and your delivery address must be approved by our customer service, or Whatsapp your item list to 592-609-0035

Our Customer service will contact you to confirm your address, and ask for directions

Yes, but each new address need to be confirmed by customer service.

Cash on Delivery

Paypal - ( on top of website change Currency  from GY$ to USD$ before checking out, paypal charges will be included in the bill total)

Wallet - Deposit Cash at selected locations

MMG

We usually deliver within 2-4 hours from the time you placed an order. For certain areas delivery time will be increased, ask our customer service for more information.

Delivery may be delayed due to unforeseen circumstances such as bad weather, traffic and accidents.

Some items not in stock in your area will be delivered the next day.

Yes, that can be arranged as long as it is within our working hours, and you would need to state that in the comment box when checking out.

No, Deliveries are always free for minimum order value $3,000

No - Delivery Drivers can only ask for the exact money that is on the order, if items are returned then the order total will be less. Tips - It is your choice to give a tip or not, drivers cannot ask for a tip.

Delivery Riders are not allowed to enter your premises.  They can only fetch items to the point of entrance of your residences.

When the Delivery driver arrives at your location they will hand you your reciept, You must then must pay for the total on the receipt, the the delivery rider will hand over your items. Please check your items are correct before the delivery rider leave, If any issue contact customer service the same time.

You can refuse items at the time of delivery for any reason you see fit. Our Delivery driver or yourself will have to contact customer support to change the order total.

After delivery driver leaves your premises, you must bring back items in same condition to our head office to get a refund and there maybe a 10% restocking fee.

Yes, once you placed an order the status will be pending. During the pending status, will be the best time to edit or cancel your order. Once the order status change you cannot edit or cancel order from your online account, you will have to contact customer service for help.

Customers need to have $3,000 worth of items before your shipping cart can be checked out for free delivery.

Paying a bill does not count towards the minimum cart amount needed, You will need to add other items to your cart along with your bill payment.

No, our service is delivery based only. But in some circumstance we can arrange pickup at our head office 175 Middle Street, North Cummingsburg, Georgetown

Yes all your information is confidential and will not be shared to anyone.

Click on our HOW TO VIDEO to get an idea how the entire process of ordering from Gorchum Fresh works.


Check our youtube channel https://www.youtube.com/channel/UC2inFRJeHESwYWlyDzdRpxg




Items displaying Out of Stock, will usual be re-stocked in 3-7 days, if available at supplers.

Please contact our customer service for any question you have, via our contact page, email , phone , onsite chat or whatsapp.


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